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Network Field Support Specialist

Annapolis Junction, MD
  • Performs maintenance, sustainment of existing networks, and identification/correction of issues.
  • Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators
  • Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate.
  • Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures.
  • Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem.
  • Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary
  • Activates/deactivates network lines according to established schedules.
  • Performs first- and/or second-level problem determination (first level is help desk).
  • Interfaces with users and/or network vendors.
  • Can follow detailed work instructions.
Required Skills, Experience, and Education:
Two (2) years of experience in programs and contracts of similar scope, type, and complexity are required. Associate's degree in engineering technology from an accredited college is required. Two (2) years of additional network engineering experience may be substituted for an Associate's degree. Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus.  Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc.  Experience with Taclanes/KG-175, etc.  Experience with MPLS, BGP, VPNs, etc. Must be able to lift 50lbs. Must be able to drive company vehicle. Must be available for an 8 hours shift between the hours of 6am-6pm as determined by management, unless assigned an alternative shift.
CompTIA Network+, CCENT, CCNA, CCNP, CCIE, or equivalent

Required Clearance:
Candidate must have a TS/SCI polygraph clearance
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